Cancellation and Refund Policy

Last updated: December 19, 2025

Order Cancellation
• Once an order is placed, it cannot be cancelled under any circumstances.
• As all our products are made-to-order / processed immediately, we do not allow cancellations after confirmation.

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Refund Policy
• We follow a strict no refund policy once the product has been delivered.
• Refunds are only applicable in case of:
• Damaged product
• Wrong product delivered
• Approved refunds will be processed to the original payment method within 5–10 business days.

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Non-Refundable / Non-Returnable Items
• All customized or made-to-order products
• Products purchased during sales or special promotions
• Items marked as non-returnable
• Minor variations in:
• Color (due to lighting/screens)
• Embroidery or handcrafted details